People are at the heart of change – processes and systems do not deliver benefits unless people use them.
Change management is about the people side of a successful change.
By applying a structured set of processes and tools, we enable your people to move from the current state to a future state that allows the desired business benefits and results to be unlocked.
Many change initiatives leave the people stream until very late in the delivery timeline, and then wonder why the change has not been as impactful as it could have been.
Developing a change management strategy early enables more benefits to be realised and can streamline activities, ultimately saving time and money throughout delivery.
Change management done well:
Drives ROI
Realises benefits
Avoids increased costs
Minimises delays
Mitigates risk
Encourages adoption
What we do
Through a blend of questionnaires, facilitated discussions, interviews, and follow up coaching conversations we will work with you to construct a change management strategy for your organisation that provides:
- A clear definition of what success looks like for you.
- An agreed set of information that will inform your ongoing change management approach.
- Engaged sponsors and aligned senior management who are ready to lead their teams through change.
If required, training can be added into the mix to make sure that sponsors understand their roles and can shine right from the start of any change initiative.
Our Change Management services use an approach which is informed by (but not limited to) a combination of the most widely used change management models:
Awareness, Desire, Knowledge, Ability and Reinforcement
Dissatisfaction x Desirability x Practicality > Resistance to Change
12 linked factors that impact change – External Environment, Mission and Strategy, Leadership, Organisational Culture, Structure, Work Unit Climate, Individual Task and Ability to do it, Individual Needs and Values, Employee Motivation, Management Practices, System (policies and procedures), Individual and Organisational Performance.
Ad hoc or Absent, Isolated Projects, Multiple Projects, Organisational Standards, Organisational Competency.
Building curiosity and enquiry, combined with active decision making.
What sets us apart
We work on an outcomes basis
We don’t need a desk in your office or any equipment - we've got that covered.
Day to day, we will keep in touch regularly using online conferencing and asynchronous collaboration tools. We can provide a face to face option where necessary, to achieve a specific outcome.
So whether you’re keen to minimise your facilities footprint, or you're operating across multiple time zones - you can benefit from our services regardless of your physical location.
We deliver, then we depart
When you engage with us to achieve a particular outcome, we’ll agree with you how this will be delivered using a statement of work with clear milestones, metrics and measures.
Then we’ll work with laser focus to deliver that outcome.
When it’s done we’ll carry out any agreed knowledge transfer - and then we’ll move on.
We are self starters
Once we’ve all agreed what’s needed, we’ll get to work!
We will keep you updated throughout, and you can expect us to put in as much effort as is needed to deliver results.
Because let’s face it - it’s results you need, not more management overhead, right?
And if those results happen sooner than expected, rest assured that we won’t conjure up more work to bill you for.