Articles

Lessons Learned

You are here:
How to write a ‘Good’ lesson learned?

I was recently asked how to write a ‘good’ Lesson Learned. Many ‘lessons learned’ are merely observations, with no suggestion on how to do things differently. Two or three actionable recommendations are more useful than 20 observations without any suggestions. So this post is about how to write up a Lesson Learned so that it is engaging and…

View details
Processes are an organisation’s memory

I’m going to take a calculated risk by standing up for the pragmatic application of process. Yes, that’s right, process. Now, people seem to enjoy a bit of process-bashing, and I get that: nobody wants to have their working lives organised for them to the point where they become a soul-less, heartless, brainless robot, but I am…

View details